Frequently Asked Questions
Please read our FAQ before sending us a message.
You can choose between UPS and Polish Post during checkout.
UPS provides next day delivery within Poland and for European countries about 3-5 business days.
Polish Post provides delivery within Poland in about 3-5 business days and for European countries between 5-10 business days.
Once your items have been dispatched you can track them using the shipping ID provided.
We currently accept any major credit cards, paypal and bank transfer.
Kindly note that bank transfers will take up to 2-3 days depending on your bank.
Once we have received the funds we immediately dispatch your purchased goods.
Shopping in this online store is as secure as shopping with Amazon, eBay or Paypal. We only store your customer details. Payments are processed by BrainTree Gateway who are PCI DSS compliant.
If you choose to save your credit card details for future purchases it is stored with BrainTree who are one of the market leaders in online payment processing.
As soon as we have received your order and have confirmed your payment we are shipping your goods immediately. Once shipped you receive an email from us with the confirmation andthe parcel tracking details.
You can return ordered products within 14 days once received. Products cannot show any signs of usage for refund. Shipping costs unfortunately, cannot be refunded.
To start a return, please download and fill out the form, include it inside the package. Download and print the return address, stick it onto the package.
Once received please allow 7 working days for your return to be processed. For any questions, please contact us via the form or email.